Privacy Policy

Last Updated: 2026-08-18

Privacy at a Glance

What we collect: Identity details, payment info, and technical device data.
Why we collect it: To manage your account, process payouts, and prevent fraud.
Who sees it: Only our internal staff and essential partner service providers.
Retention: Kept for the account lifespan and as required by Malaysian law.
Your Control: You can request data access or deletion via our support channels.

1. Introduction and Scope

This Privacy Policy describes how mancity1894 collects, uses, and protects the information of our users in Malaysia. By registering an account or using our services, you agree to the practices described in this document.

This policy applies exclusively to our platform. It does not cover the practices of third-party websites, external payment portals, or other services that you may visit after leaving our site. We encourage you to review the privacy policies of any third-party services you interact with.

2. Personal Information We Collect

Account and Identity Data

Information provided during registration to establish your account and ensure you are a unique user.

Verification Documents

Government-issued identification and residency proof used to verify your age and identity to prevent underage gambling and fraud.

Payment Data

Details required to facilitate secure deposits and withdrawals. We process this through secure channels to ensure financial safety.

Gaming and Transaction Activity

Records of your bets, wins, losses, and transaction history to maintain a fair gaming environment and provide account statements.

Technical and Device Data

IP addresses, browser types, device identifiers, and operating system details to optimize site performance and detect multi-accounting.

Communication Records

Logs of your interactions with our customer support team to resolve queries and improve our service quality.

3. How We Collect Data

We collect information through three primary channels:

Directly from you: Information you enter during registration, KYC verification, and support requests.
Automatically: Technical data collected via cookies and server logs as you navigate the site.
Partner Providers: Information received from our partner payment providers and identity verification services to confirm transaction and identity validity.

4. Why We Use Data

Your data is used for the following essential purposes:

Managing your account and providing a seamless user experience.
Processing your deposit and withdrawal requests accurately.
Verifying your legal age and identity to comply with gaming regulations.
Preventing fraudulent activities, money laundering, and the creation of duplicate accounts.
Personalizing the content and games displayed to suit your preferences.
Fulfilling legal and regulatory obligations applicable to gambling operators in Malaysia.
Sending promotional updates, but only if you have provided explicit consent.

5. When We Share Data

We do never sell your personal data to third parties. We only share information with:

Essential Service Providers: Partner payment processors, identity verification agencies, and technical infrastructure providers.
Legal Authorities: When required to do so by law or in response to a valid legal request from government authorities.

6. How We Protect Data

We implement rigorous security measures to keep your information safe:

Encryption: Use of advanced encryption protocols for data in transit.
Access Control: Restricted internal access to personal data, granted only to employees who require it for their job functions.
Payment Isolation: Financial data is handled through secure, isolated systems to minimize risk.
Active Monitoring: Continuous monitoring of our systems to detect and block unauthorized access attempts.

7. Cookies and Tracking

We use cookies to enhance your experience, remember your preferences, and secure your session. For a detailed explanation of the cookies we use and how to manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your location, you have the following rights regarding your data:

Access & Correction: Request a copy of your data or correct inaccuracies.
Deletion & Portability: Request the removal of your data or its transfer to another service.
Objection & Withdrawal: Object to certain data processing or withdraw your consent for marketing.

To exercise these rights, please contact our support team via the channels available on this site. Note that certain data must be retained even after account closure to satisfy anti-money laundering and gambling regulations.

9. How Long We Retain Data

We retain your personal information for the duration of your active account relationship with us. Once an account is closed, we keep the data only for the period required by applicable law in Malaysia to ensure regulatory compliance and for legal defense purposes.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will immediately suspend the account and take steps to remove the associated data.

Parents or guardians who believe a minor has created an account may report this through our support channels.

11. Cross-Border Transfers

To provide our services, some of our technical and payment providers operate outside of Malaysia. In such cases, your data may be transferred across borders. We ensure that appropriate safeguards are in place to protect your information regardless of where it is processed.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates are published on this page. We encourage you to periodically check the "Last Updated" date at the top of this page to stay informed.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy and the handling of your data, please reach out to us through our Support Page. Our team is available to assist you via the official communication channels listed there.